How to Secure Your Tenancy 

By this stage each person that wants to reside at the property would have filled out anApplication Form.

If you are moving interstate and therefore unable to view the property you must sign a Taking a Property Sight Unseen Waiver Form. This is a waiver that you are agreeing to take a property without prior viewing. This is ONLY available for interstate/overseas applicants. The office has a strict policy that all applicants must view a property prior to application.

When you return the application form to our office you must ensure that you have available a holding deposit.

This is required to be paid within 24 hours of your application being approved. Please note that this must be paid in cleared funds (ie. bank cheque, bpay or money order). The holding deposit required is equivalent to 2 weeks rent. Should the applicant withdraw from the property within the 48 hour option period then the deposit will be refunded in full. After the option period expires, the applicant agrees that the holding deposit will be forfeited.

It’s All Yours

Once you are approved we will make an appointment with you to sign your tenancy agreement. Prior to moving in you will be required to pay a full bond, this is equivalent to 4 weeks rent. Unfortunately, no bond transfers are accepted by our office, payment of bond must be in cleared funds.

Electricity, Gas and Telephone
It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

• Energex–  131 253
• Origin Energy– 132 461
• AGL Energy– 131 245
• Telstra–  132 200
• Optus– 133 345

We offer a service from Direct Connect that takes the hassle out of moving by arranging all of your connections . Your property manager will arrange this with Direct Connect or you cancontact them here or call 1300 664 715.

Contents Insurance
It is your responsibility to arrange for your contents insurance at the new property. Contents insurance is a vital part of renting a property as it ensures you are covered in the event of an emergency or break in. Please see the beside form for all you need to know on Ray White Contents Insurance.

You’re In

Entry Condition Report 
This is a binding document outlining the condition of your property and is very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property. We supply you with the Entry Condition Report when you pick up your keys at the start of your tenancy. This includes our comments, you then have 7 business days to return the completed condition report with any further comments. At the time of vacating you will be required to complete an Exit Condition Report that will be compared with the entry condition report. Our office will provide this to you in due course.

Keys 

RTA Guide to Renting in QLD

We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours our recommended locksmith can be contacted at your expense- Coastall Locksmiths- (07) 5444 5880

Occupancy
Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please find the Application Form here.

Office Hours
Our office is open weekdays 8.30am – 5.00pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.

Paying Rent 
Direct Deposit is the preferred method of rental payments. Please refer to our Paying Your Rent page.

Contents Insurance
We advise ALL TENANTS to insure their own contents as they are not covered under the Lessor’s policies.

Repairs & Maintenance

All general repairs and maintenance must be forwarded to our Agency in writing so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. Please email your property manager to advise them of any maintenance.

After Hours Emergencies
Please see our Emergency Repairs Page for a detailed description of what is considered and emergency and a list of repairmen to call.

Paintwork on walls  
The tenant agrees that no nails, screws, hooks, blue tack, sticky tape or tacks are to be fixed to the wall without the written permission of the Agent. It is our experience that when these are removed, paint and plaster damage occurs and the tenant will be held responsible.

Pets
Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in the majority of unit complexes the Body Corporate do not allow pets. You must submit a pet application. To obtain one, please email through to your property manager.

Gardens
As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless otherwise stated. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs. It is highly recommended to not place pot plants on surfaces without a drip tray, this is to prevent damage from occurring.

Routine Inspections      
Please refer to our Routine Inspections Page. We carry out routine inspections on all our properties approximately every three – four months and will advise you in writing prior to the inspection date. We will also send you an email message the day prior as a reminder. The inspections are always a good opportunity to point out any maintenance problems or other concerns you may have. 

Your Tenancy is Coming to an End

Breaking Your Lease

RTA Guidelines for Tenants Vacating QLD

Please refer to our Vacating Your Property page. If circumstances occur where you need to break your tenancy agreement the following conditions will apply:
•    The tenant is responsible for and must pay rent until the property is re-let to a suitable tenant through our normal office procedures for re-letting; or until the end of the tenancy agreement, whichever is the sooner.
•    The tenant must pay for reasonable re-letting fees being equal to the first weeks rent + GST. The tenant must also pay advertising money in advance of advertising being placed by our office.
Giving Notice
Please refer to our Vacating Your Property page. The tenant agrees that when giving notice it must be in writing on the prescribed form – RTA Form 13 – Notice of Intention to Vacateand handed or faxed to our office.  A minimum of  two weeks written notice is required.

Property for sale
If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease. If you are on a periodic tenancy (month to month), the Agency must give you two months notice to vacate the property once the property has been sold pending the purchaser is wanting to take possession of the property.