Rent

Emergency Repairs

Only URGENT REPAIRS will be accepted informally but must be confirmed in writing as soon as possible. An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Some examples are listed below:

  • A burst water service or a serious water service leak
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • A failure or breakdown of the gas, electricity or water supply to the property

Other examples are contained in your lease agreement. If such repairs are necessary, you must immediately contact our office using the electronic maintenance request form found on our website or by phoning the office on 07 5444 3455.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary you must immediately contact our office by email using the maintenance request form found below. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below: 

Electrical repairs(07) 5444 8984Abetta Electrical
Plumbing repairs0416 002 012Chetts Plumbing

How to Handle Damages During a Storm

Living in QLD tropical storms are a way of life, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is the sole responsibility of the tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm.

Issue

Repairer

Contact details

Fallen Trees, Sandbagging, Temporary Shelter &Tarps

SES

13 74 68

Dangerous power lines
& loss of power

Energex

13 19 62

Flash Flooding

SES

13 74 68

Minor water damage

Chetts Plumbing

0416 002 012

Road Conditions & Safety

RACQ

www.racq.com.au or 13 19 40

Weather Conditions/Forecast

Bureau of Meterology

www.bom.gov.au or
(07) 3239 8700

Personal Belongings Damaged

Contents Insurer

Of your own choice