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About Us

Our Complaints Policy

At Ray White Mooloolaba, we value feedback on the level of service we provide. Our agency will consider every complaint made by a Client or Customer (the Complainant), and either accept the complaint, whether wholly or partly, or reject the complaint.

Complaints are requested to be made in writing – please download and complete the Complaints Register Form and return to our office by fax, email, post or in person.

  • Fax: 07 5444 8552
  • Email:
  • Post: P.O Box 1144, Mooloolaba QLD 4557
  • In Person: Shops 1-3, 13 Brisbane Road, Mooloolaba

Acknowledgement of receipt of complaint will be made within twenty four (24) hours. The agency will respond to the complainant, in writing, within seven (7) days, or at a later date, if agreed to by the Complainant.

If our agency accepts the complaint, we will arrange restitution (if applicable) within seven (7) days of our written response, or at a later date, if agreed to by the Complainant.

In the event that the Complainant is not accepted by this agency either in part, or wholly, then we will provide the Complainant with a separate document as per the Property Agents and Motor Dealer Act 2000 relevant Code of Conduct. This document provides full explanation of your rights and remedies as a consumer under the Act.

There are four (4) Codes of Conduct under the Property Agents and Motor Dealer act 2000, namely the:

  • Real Estate Agency Practice Code of Conduct
  • Resident Letting Agency Practice Code of Conduct
  • Auctioneering Practice Code of Conduct
  • Property Developer Practice Code of Conduct

For a copy of the relevant Code of Conduct, visit